Startup Advisory & Support Fixed-Fee Engagement

Customer Success Advisory & Support

Overview

A strategic engagement focused on developing and optimizing customer success operations for manufacturing and logistics startups.

Key Components

1. Customer Journey Analysis

• Touchpoint mapping
• Experience assessment
• Pain point identification
• Success metrics definition

2. Process Optimization

• Onboarding process review
• Support structure evaluation
• Escalation pathway assessment
• Communication flow analysis

3. Tool & Technology Review

• System capability assessment
• Integration evaluation
• Automation opportunities
• Reporting capabilities

4. Implementation Planning

• Resource requirements
• Timeline development
• Budget planning
• Success metrics definition

Engagement Structure

Duration: 3 weeks

• Week 1: Process analysis and data collection
• Week 2:
  • Strategy development
  • Implementation planning
• Week 3:
  • Plan finalization
  • Documentation
  • Virtual executive presentation

Deliverables

Customer Success Strategy

• Journey maps
• Process documentation
• Tool recommendations
• Success metrics